Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We will accept orders from EU nationals or residents under Geoblocking Regulations but you must collect them from a Click & Collect store or provide an acceptable delivery address in the UK.

£1.99 delivery charges all orders below £20
FREE delivery for all orders above £20.

Do you accept cheques?

This is Pre Payment.

PAYMENT

What Payment Methods Are Accepted?

We accepts all major debit and credit cards via Square, Amazon pay & Google Pay (Available in UK)

I seem to have been charged twice for the same transaction. What should I do?

We’re very sorry for any mistake that has occurred. Please contact our Customer Service team via our Contact Us page and our colleagues will do all they can to help.

What shall I do if I’ve been overcharged?

We’re very sorry for any mistake that has occurred. Please contact our Customer Service team via our Contact Us page and our colleagues will do all they can to help.

Order & Returns

How do I place an Order?

Sign Up & Login to the website with your personal Email Id. Enter your UK postcode to see availability of the product & place the order with the payment options. You will receive a Order confirmation Email with VAT Invoice after your payment is successfully processed.

Availability of products

We may have buying limits on some products and, occasionally, we may sometimes have limited or no availability of some items. If you’re looking for an item, please visit your local store to check stock.

I’m not happy with the quality of a product I’ve purchased. What should I do?

If any of our products fall below the high standard you’d expect, please contact our Customer service will guide you to next step.

How Do I Track My Order?

The Shipping details like Courier Tracking information will be sent by Email & also be updated online in Customer’s > My Account – Orders Page.

I’ve purchased an out-of-date product from you. What should I do?

We’re really sorry that this has happened.please contact our Customer service will guide you to next step at your earliest convenience so we can refund you and investigate what went wrong.

I’ve noticed that the price of a product has risen in price recently. Why is this?

Although we do our best to keep our prices down, some increases are often out of our control. We always try and absorb any price increases for as long as possible before we have to pass them on to our customers. Our buyers work very hard to negotiate the best prices available, so when we get any price reductions, we pass them on straight away. We offer great value for money overall and run regular promotions to give you savings on the items you buy the most.

Contact us

Want to ask us something that isn’t covered here?

Contact us and we’ll help you out. We have a fantastic team of people waiting to help you on the phone, by email or even via our social media channels.

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